What If My Package Is Stolen, Arrives Damaged, Or Is Lost In Transit?

  • Route Package Protection offers complete protection from theft, damage, and loss-in-transit: Route is included on the house for all orders totaling $80+ USD, and can be added to any order under that threshold for just $0.98!

We highly recommend including Route package protection on your order, as we do not replace items that are stolen, lost in transit, or arrive damaged.

  •  If Your Domestic Package is Lost in Transit: File a claim 7-30 days from the last available tracking update.
  •  If Your International Package is Lost in Transit: File a claim 20-30 days from the last available tracking update.
  • If You Receive Goods Damaged in Transit: Provide Route with photos of the damaged products upon arrival.
  • If Your Package Is Stolen: File a claim 5-15 days from when the package was marked delivered. Orders over $100 will require you to file a police report, but Route makes the process easy. We are happy to walk you through the claim process if you’d like help. Feel free to send us a message at help@studiocult.co with your order number and issue details.

 

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