We highly recommend purchasing insurance to protect your order against being stolen, lost, or damaged. Insurance can be purchased for only 98 cents at checkout.
- If Your Domestic Package is Lost in Transit: File a claim 7-30 days from the last available tracking update.
- If Your International Package is Lost in Transit: File a claim 20-30 days from the last available tracking update.
- If You Receive Goods Damaged in Transit: Provide Route with photos of the damaged products upon arrival.
- If Your Package Is Stolen: File a claim 5-15 days from when the package was marked delivered. Orders over $100 will require you to file a police report, but Route makes the process easy.
We will be happy to walk you through the process if you need help. Feel free to send us a message at firstname.lastname@example.org with your order number and the issue with your order.
Unfortunately we can not offer a refund or replacement if shipping insurance was not purchased.