Shipping Policy

 

WHEN CAN I EXPECT MY PACKAGE?

We ship Monday through Friday, accepting new orders for same-day delivery until 3pm EST. Delivery speed also depends on the efficiency of your postal carrier. Have no fear, we offer an affordable option to insure your purchase.

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

We highly recommend purchasing insurance to protect your order against being stolen, lost, or damaged. Insurance can be purchased for only 98 cents at checkout.

  • If Your Domestic Package is Lost in Transit: File a claim 7-30 days from the last available tracking update.
  • If Your International Package is Lost in Transit: File a claim 20-30 days from the last available tracking update.
  • If You Receive Goods Damaged in Transit: Provide Route with photos of the damaged products upon arrival.
  • If Your Package Is Stolen: File a claim 5-15 days from when the package was marked delivered. Orders over $100 will require you to file a police report, but Route makes the process easy. 

    We will be happy to walk you through the process if you need help. Feel free to send us a message at help@studiocult.co with your order number and the issue with your order.

    Unfortunately we can not offer a refund or replacement if shipping insurance was not purchased. 

    WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

    Studio Cult does not take responsibility for lost packages due to incorrect address information provided by the customer.

    If you think you’ve entered an incorrect address at checkout, please email us at help@studiocult.co immediately. We’ll try our best to fix the error before our warehouse fulfils the order!

    If your order has already shipped to an incorrect address, the package will likely be returned to us. We are more than happy to send it to the correct address if you cover the cost of additional shipping once we receive the package back. (You'll be able to track this with your tracking number.) If you think your package has been returned to us and would like a refund or replacement, please email us at help@studiocult.co

    WHAT CAN I EXPECT IF I AM ORDERING IN USA?

    • Orders usually arrive about 2-4 business days after they leave our fulfilment center.
    • We provide tracking for all orders. If you include your email when you place an order, we’ll automatically send you an update as soon as tracking becomes available.
    • Once a package is handed off to a postal service, the delivery is out of our control.
    • We do not take responsibility for shipping delays made by the shipping carrier, including holidays & inclement weather.
    • Customers can choose expedited shipping options at checkout.

    WHAT CAN I EXPECT IF I AM ORDERING OUTSIDE OF USA?

    • Orders usually arrive about 1-2 weeks after they leave our fulfilment center, but in some cases delivery can take up to 30 days.
    • We provide tracking for all orders. If you include your email when you place an order, we’ll automatically send you an update as soon as tracking becomes available.
    • Once a package is handed off to a postal service, the delivery is out of our control.
    • We do not take responsibility for shipping delays made by the shipping carrier, including holidays & inclement weather.
    • Depending on where your package is being delivered, you may be required to pay taxes on your purchase. Please see our About Customs Fees section for more information.
    • We are not responsible for shipments that are confiscated by customs. We recommend researching your country’s customs policies before placing your order.
    • We are not responsible for packages that are returned to sender due to incomplete customs fees.
    • We are not responsible for packages that are returned to sender because they are not claimed. We highly recommend that international customers include their phone number at checkout so your postal service and customs office can reach you easily. We will never give this information to anyone else.
    • We do not take responsibility for shipping delays made by the shipping carrier, including holidays & inclement weather.
    • Customers can choose expedited shipping options at checkout.
    • Some countries have relaxed regulations regarding USPS First Class International mail and do not scan those packages, leaving us with no way to track them. In our experience, packages sent to Germany via USPS First Class International are consistently lost in transit. We have removed the First Class International Mail option to Germany, and instead recommend selecting Priority Mail. 

    DO I HAVE TO PAY CUSTOMS FEES?

    • Depending on where your package is being delivered (outside of the US), you may be required to pay taxes on your purchase. These are administered and collected by your country’s customs office. We do not profit from enforcing these fees, but we do comply with the laws regarding them.
    • We are not responsible for shipments that are confiscated by customs. We recommend researching your country’s customs policies before placing your order.
    • We are not responsible for packages that are returned to sender due to incomplete customs fees.

    WHAT IF I RECEIVE A DEFECTIVE ITEM?

    We check each of our products for defects, but occasionally a damaged item will slip through. We accept full responsibility for any products shipped with defects and are happy to send you a replacement for free! If you’ve received a defective item, please send a picture of the damage to help@studiocult.co so we can assist you.

    WHAT IF MY ITEM GETS DAMAGED IN TRANSIT?

    We do not take responsibility for items that are damaged in transit, shortly after arrival, or lost by the customer. We will not send you a replacement, so we highly recommend purchasing insurance at checkout to protect your investment.

    If your purchase was damaged during transit and you did not purchase insurance, please start a claim with your local post office. If you did purchase insurance, please reference the About Route Shipping Insurance section for information about when and how to file a claim.

    DID WE LEAVE SOMETHING OUT?

    If you have any questions that aren’t answered above, or need clarification, do not hesitate to contact us at help@studiocult.co. We answer emails as quickly as possible in the order in which they are received. We answer emails Monday through Friday between 11:00AM - 5:00PM EST/EDT.
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