Shipping policy
WHEN WILL I GET MY PACKAGE?
We ship Monday through Friday, accepting new orders for same-day delivery until 3pm EST. Unfortunately, delivery speed also depends on the efficiency of your postal carrier.
WHAT IF I ORDER IN THE US?
- Orders usually arrive about 3-5 business days after they leave our fulfillment center.
- We provide tracking for all orders. If you include your email when you place an order, we’ll automatically send you an update as soon as tracking becomes available.
- Once a package is handed off to a postal service, the delivery is out of our control.
- We do not take responsibility for shipping delays made by the shipping carrier, including holidays & inclement weather.
- Customers can choose expedited shipping options at checkout.
WHAT IF I ORDER FROM OUTSIDE OF THE US?
- Orders usually arrive about 1-2 weeks after they leave our fulfillment center, but in some cases delivery can take up to 30 days.
- We provide tracking for all orders. If you include your email when you place an order, we’ll automatically send you an update as soon as tracking becomes available.
- Once a package is handed off to a postal service, the delivery is out of our control.
- As of May 2023, we ship all of our international orders DDP (Delivered Duty Paid) for the most seamless international shipping process possible. The rate you see at checkout includes shipping, customs fees, and any import taxes required by your country - no surprises!
- We are not responsible for packages that are returned to sender because they are not claimed. We highly recommend that international customers include their phone number at checkout so your postal service and customs office can reach you easily. We will never give this information to anyone else.
- We do not take responsibility for shipping delays made by the shipping carrier, including holidays & inclement weather.
- Customers can choose expedited shipping options at checkout.
WILL I HAVE TO PAY CUSTOMS FEES?
- Nope! As of May 2023, we ship all of our international orders DDP (Delivered Duty Paid) for the most seamless international shipping process possible. The rate you see at checkout includes shipping, customs fees, and any import taxes required by your country - no surprises!
WHAT IF I LIST THE WRONG SHIPPING ADDRESS?
STUDIOCULT does not take responsibility for lost packages due to incorrect address information provided by the customer.
If you think you’ve entered an incorrect address at checkout, please email us at help@studiocult.co immediately. We’ll try our best to fix the error before our warehouse fulfils the order!
If your order has already shipped to an incorrect address, the package will likely be returned to us. We are more than happy to send it to the correct address if you cover the cost of additional shipping once we receive the package back. (You'll be able to track this with your tracking number.) If you think your package has been returned to us and would like a refund or replacement, please email us at help@studiocult.co.
WHAT IF THE DELIVERY SERVICE DAMAGES MY PACKAGE?
We may have no control over the postal service and how your package is treated in transit, but we are always eager to do what we can to get a proper replacement in your hands - if your order was damaged in transit, just reach out to help@studiocult.co with some photos and a brief explanation of the situation / condition your order arrived in.
WHAT IF I RECIEVED A DEFECTIVE ITEM?
We check each of our products for defects, but occasionally a damaged item will slip through. We accept full responsibility for any products shipped with defects and are happy to send you a replacement for free! If you’ve received a defective item, please send a picture of the damage to help@studiocult.co so we can assist you.
WHAT IF MY PACKAGE GETS LOST IN TRANSIT OR STOLEN?
Oh no! If your package seems to have vanished into the void somewhere on it’s journey to you or is suspected to be stolen, just reach out to help@studiocult.co with your order number or tracking information handy and a brief explanation of the situation - we’ll be happy to walk you through next steps for a replacement or refund!
We tend to wait at least 2 weeks since the last tracking update was posted before we consider a package “lost in transit,” as carrier scan delays are a somewhat regular occurrence.
WHEN WILL I GET MY PREORDER?
We always try to give you the most accurate ship date we have, but estimates are subject to change. Keep in mind that anything purchased with a pre-order item will ship together when the pre-order is ready. If you’ve purchased something with a pre-order and would like it to ship now, reach out to us at help@studiocult.co and we’ll figure it out with you.
DID WE LEAVE SOMETHING OUT?
If you have any questions that aren’t answered above, or need clarification, do not hesitate to contact us at help@studiocult.co. We answer emails as quickly as possible in the order in which they are received. We answer emails Monday through Friday between 10:00AM - 6:00PM EST/EDT.