Shipping & Delivery
Should you require additional information or help, please contact us by email and we'll be happy to assist you!
- If you would like to cancel or change your order, please email us at email@example.com as soon as possible! We'll try our best to apply your requests before your order is shipped, but we cannot guarantee a cancellation once an order has been placed. Our fulfillment center prides itself on a speedy order processing turnaround time, which ensures swift arrival to our customers!
- Emails are answered on weekdays from 10am - 6pm EST in the order they are received.
- In the event that your order cannot be cancelled or updated before being sent out, we are always happy to walk you through the return/refund process once your order arrives!
- STUDIOCULT is not responsible for incurring charges to reship or replace an order if incorrect information or address has been provided.
Orders are processed and shipped out in 1-3 business days. All orders ship from our fulfillment center:
ShipHero West Palm Beach
401 N Cleary Rd
West Palm Beach, FL 33413
- All delivery estimates quoted are provided by shipping couriers directly. We do not guarantee any delivery times.
- We are not responsible for delays due to any weather conditions, postal delays, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages.
- We offer Navidium Package Protection at checkout to insure your shipment against theft, loss, or damage during transit.
- All orders placed through our mobile app include complimentary package protection, on the house!
- STUDIOCULT will not replace or refund orders without Navidium Package Protection that are stolen, lost, or damaged in transit.
- Domestic shipping is provided by a network of couriers including USPS and FedEx, and most orders within the US arrive at the provided address within 7-10 business days.
- All domestic orders over $200 will include FREE standard shipping!
- We offer expedited shipping options at checkout to shorten delivery time.
- International shipping time estimates vary depending on country and shipping class, and are provided directly by couriers. STUDIOCULT does not guarantee delivery times.
- We ship all of our international orders DDP (Delivered Duty Paid) for the most seamless international shipping process possible. The rate you see at checkout includes shipping, customs fees, and any import taxes required by your country - no surprises!
- Orders cannot be shipped with duties unpaid, as this can cause unforeseen issues at customs.